![]() Power your device fully off, wait a few seconds and then turn it back on again.The two main ones you're looking for are the Media volume and the Notification volume. To double check, go to your device Settings, find the Sound option and then check the volume level of all the controls. Please email us directly at and we hope to get to the bottom of this mystery soon! Thank you so much!Īndroid devices have many different volume controls so it's possible the volume you're turning up isn't the one that controls the volume in the app. did you just update to a new version of iOS, is it a brand new device Anything else that might be relevant e.g.The name of the voice you had selected before.The iOS version of your device: Go to Settings -> General -> About -> Software Version.The model number of your device: Go to Settings -> General -> About -> Model Number.If you have time, it would be great to know: We need your help to try and find the cause of this issue. ![]() Here's how: How do I change the voice on my iOS device? To fix it, you can try changing the voice. We have had reports that sometimes these voices aren't working. ![]() Some of our apps use the automated voices built in to your iPhone or iPad (examples include Advanced Comprehension Therapy, Advanced Naming Therapy, Number Therapy). The first thing to try is to double check your volume. Not being able to hear audio is a common problem so don't worry, it's usually easy to fix.
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